Returns & Alterations Policy

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The return request must be made within 7 days from the date of receipt.
• The item must be unworn, unwashed, and in its original condition.
• The item must have its original packaging and tags attached.
• The item must be in a re-saleable condition.

Refund Process

Returns and refunds are not available. Only exchange is available within 7 days of receipt.

Exchange

You can return any item within 7 days of receipt to exchange it for a different size or colour, subject to availability. Exchange requests for items of equal value will not incur additional shipping charges.

Defective Products

If you receive a defective or damaged product, please contact us within 7 days of receipt. In the first instance, email us at mvhaven2002@gmail.com with:

1. Your order number and invoice.
2. A photograph of the defect or damage.
3. A brief description of the issue.

A member of our team will respond promptly to advise on next steps. If the item is confirmed defective within 7 days, you will receive a full refund including delivery charges. If more than one item was in the order, you will receive a 50% refund on delivery charges.

Incorrect Orders

If you have received an incorrect item (wrong size, colour, or product), please contact us within 7 days of receipt. We will arrange for the correct item to be sent to you and organise a return for the incorrect item at no additional cost to you.

Items Not Eligible for Return

The following items are not eligible for return unless they are faulty:

• Custom-made or made-to-order products.
• Items that have been personalised with initials, names, or custom embroidery.
• Items that have been worn, washed, or altered from their original condition.
• Items without original packaging or tags.

How to Return an Item

1. Contact our customer care team at mvhaven2002@gmail.com or call +91 83270 16255 to initiate a return.
2. Pack the item securely in its original packaging.
3. Ship the item to the address provided by our customer care team. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
4. For exchanges, a shipping charge may apply for sending the replacement item.

Alterations

We offer alterations for purchased items. If you need an alteration after receiving your order, please contact us within 7 days of receipt. Alteration charges may apply depending on the type and complexity of the alteration required. Please note:

• Basic hemming and minor adjustments may be offered at no additional cost for certain products.
• Complex alterations will be quoted individually based on the work required.
• Alterations for custom-made products follow our Custom-Made Policy.

Statutory Rights

This Returns & Alterations Policy does not affect your statutory rights under Indian consumer protection law.

In-Store Policy

In-store purchases are subject to slightly different return and exchange terms:

• In-store purchases that are no longer wanted can only be exchanged, provided our standard return conditions are met.
• Unfortunately, in-store purchases are not eligible for a cash refund.

Standard Return Conditions

• Exchange within 7 days of purchase.
• Item must be unworn, in original condition, and with tags attached.
• Original receipt or proof of purchase required.

Items Not Eligible for In-Store Return

Please note that your right to return items does not apply to products in the following categories, unless they are faulty:

• Items personalised with initials or name, including name tags.
• Undergarments (modesty shorts and mouth guards).
• Swimsuits without the protective gusset lining.
• Socks and tights removed from packaging.

How to Return/Exchange In-Store

• In-store return/exchange — This is the easiest way to handle a return or exchange.
• You can also return items by post via signed for/tracked delivery at your own cost to the store address below.
• For exchanges on items sent by post, a further delivery charge will apply. Our customer care team will contact you at this point.

Store Address:

M&V Haven
46, Maula Ali, Taltala
Kolkata, West Bengal 700014

Faulty Items (In-Store)

Within 7 days: Contact us via email at mvhaven2002@gmail.com with your receipt and photographs of the fault. You will receive a full refund including delivery charges.

Outside 7 days: Each case will be dealt with at the discretion of M&V Haven. All suspected faulty items must be returned at the customer's cost.

This Returns Policy does not affect your Statutory Rights.