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Shipping Policy

Last updated: October 31, 2026

1. Shipping Coverage

We currently ship across India. We use reliable courier partners through Shiprocket to ensure your order reaches you safely and on time.

2. Processing Time

  • Ready-made products: Orders are typically processed and dispatched within 2-3 business days.
  • Custom-made / Made-to-order products: Please allow 7-14 business days for production before dispatch. Processing times may vary based on the complexity of the order.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

  • Metro cities: 3-5 business days after dispatch.
  • Non-metro cities and rural areas: 5-10 business days after dispatch.
  • Delivery times are estimates and may vary due to unforeseen circumstances such as weather, natural disasters, or logistical delays.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order weight.
  • Free shipping may be offered on orders above a specified value, as displayed at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can track your order through our website under My Account > My Orders or directly via the courier partner's tracking portal.

6. Shipping Address

It is your responsibility to provide an accurate and complete shipping address. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you need to change your shipping address, please contact us before your order is dispatched.

7. Failed Deliveries

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the order will be returned to us. In such cases:

  • We will contact you to arrange re-delivery.
  • Additional shipping charges will apply for re-delivery.
  • No refund will be provided for failed deliveries due to incorrect address, unavailability, or refusal to accept.

8. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us immediately at mvhaven2002@gmail.com with your order number and supporting photographs. We will investigate and arrange a replacement or refund as appropriate.

9. International Shipping

Currently, we do not offer international shipping. We are working to expand our delivery network and hope to serve international customers in the future.

10. Contact Us

For any shipping-related queries, please reach out to us: