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Terms and Conditions

Last updated: November 02, 2026

1. Introduction

Welcome to M&V Haven. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. Definitions

  • "We", "Us", "Our" refers to M&V Haven.
  • "You", "Your" refers to the user or customer of our website.
  • "Products" refers to the items available for purchase on our website.
  • "Services" refers to all services provided through our website, including tailoring, alterations, and custom orders.

3. Account Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

4. Products and Orders

All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time. Prices for products are subject to change without notice. We shall not be liable for any price changes or discontinuation of products.

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or errors identified by our fraud detection system.

5. Pricing and Payment

  • All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • We accept payments via Razorpay, including credit/debit cards, UPI, and net banking.
  • Payment must be received in full before an order is processed and dispatched.

6. Shipping and Delivery

We aim to dispatch all orders within the estimated delivery time provided at checkout. Delivery times may vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for detailed information.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not entirely happy, you may be eligible for a return or exchange subject to our Returns & Alterations Policy.

8. Custom-Made and Made-to-Order Products

Custom-made and made-to-order products are crafted specifically for you based on your provided measurements and preferences. These items are subject to our Custom-Made / Made-to-Order Policy.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of M&V Haven and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, M&V Haven shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products. Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless M&V Haven, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses arising out of your use of the website or violation of these Terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: