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Returns & Refund Policy

Last updated: November 04, 2026

1. Introduction

At M&V Haven, customer satisfaction is important to us. We aim to provide quality Home & Kitchen products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

Please read this policy carefully before placing an order.


2. 7-Day Return Policy

Customers may request a return within 7 days from the date they receive their order.

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 7 days of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories, parts, manuals, and tags, wherever applicable.
  • The product must not be damaged due to improper use, handling, or installation by the customer.
  • Proof of purchase or order details must be provided.

All return requests are subject to review and approval by M&V Haven.


3. Damaged or Defective Products

If you receive a damaged, defective, or faulty product, please contact us within 7 days from the date of delivery.

To help us review your request, please provide:

  • Your order number and proof of purchase.
  • Clear photographs or videos showing the damaged or defective product.
  • Photographs of the product packaging, where applicable.
  • A brief description of the issue.

After reviewing your complaint, our team will guide you through the return process. If the issue is verified, an eligible refund will be processed in accordance with this policy and applicable consumer protection laws.


4. Incorrect or Missing Products

If you receive an incorrect product or find that an item is missing from your order, please notify us within 7 days from the date of delivery.

  • Provide your order number and registered contact details.
  • Share clear photographs or videos of the received package and products, where applicable.
  • Our team will review the issue and inform you of the appropriate resolution.

Eligible cases will be handled through an appropriate return and refund process.


5. Items Not Eligible for Return

Products may not be eligible for return in the following circumstances, except where the product is damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws:

  • Products returned after the 7-day return period.
  • Products that have been used, washed, installed, or damaged by the customer beyond what is reasonably necessary to inspect them.
  • Products missing original packaging, accessories, parts, or included items, wherever applicable.
  • Products damaged due to misuse, negligence, or improper handling after delivery.
  • Products returned without prior approval or without the required order details.

6. How to Request a Return

To request a return, please follow these steps:

  • Contact our customer support team within 7 days of receiving your order.
  • Provide your order number, registered contact details, and reason for the return.
  • Share photographs or videos if the product is damaged, defective, or incorrect.
  • Wait for confirmation and return instructions from our support team.
  • Pack the product securely with its original packaging and included accessories before returning it.

Please do not send any product back before receiving return instructions from our customer support team.


7. Return Shipping Charges

Return shipping arrangements and applicable charges will be communicated by our customer support team when your return request is approved.

For products confirmed to be damaged, defective, or incorrectly supplied, M&V Haven will guide you regarding the return shipping arrangements in accordance with applicable consumer protection requirements.


8. Refund Process

Once the returned product is received and inspected, our team will notify you whether your refund request has been approved.

  • Approved refunds will generally be processed to the original payment method used during checkout, wherever possible.
  • For eligible Cash on Delivery (COD) orders, our team may request bank account or UPI details to process the refund.
  • Refunds will be initiated after the return has been reviewed and approved.
  • The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

9. Refund Processing Time

Once a return has been approved, the refund will generally be initiated within 5-7 business days.

The actual time required for the amount to reflect in your account may vary depending on your payment method, bank, or financial institution.

If you have not received your refund within the expected timeframe, please contact our customer support team with your order details.


10. No Exchange or Alteration Service

M&V Haven currently does not offer product exchanges, size exchanges, or alteration services.

If you are eligible to return a product, you may submit a return request within 7 days of delivery in accordance with this policy. Approved returns will be handled through the applicable refund process.


11. Important Information

  • All return requests must be submitted within 7 days from the date of delivery.
  • Products must meet the return eligibility conditions described in this policy.
  • Return approval is subject to product inspection and verification.
  • This policy does not limit any rights available to customers under applicable Indian consumer protection laws.
  • For delivery-related information, please refer to our Shipping Policy.
  • For order cancellation information, please refer to our Cancellation Policy.

12. Contact Us

For return requests, refund inquiries, or assistance with a damaged, defective, or incorrect product, please contact our customer support team:

M&V Haven – Quality Products. Beautiful Living.